The short version: your translations live in your repo, our servers are in Germany, AI providers may not train on your text or code, and support deletes your organisation's data within 3 business days of a request.
Where your data is stored
- Your translations and locale files live in your own GitHub or GitLab repository. You own them.
- On our side we keep your projects, glossary, style guides, translation memory and job history on Hetzner servers in Falkenstein, Germany.
- The working data of each translation job (the source strings, uploaded files and detailed QA findings) is deleted 30 days after the job finishes. The job record, its cost and the translation memory stay.
What happens to your source code
- Translation jobs read your locale files. They don't need your application code.
- The one-time code setup (the in-app conversion) clones your repository into an isolated container. The container is destroyed automatically when the run ends. The changes arrive on a branch in your repo, and we keep the diff and the run log so you can review what was changed.
- Repository access is limited to the repositories you choose when you install the GitHub or GitLab integration.
Which AI providers see your text
- Translation and quality review go directly to Anthropic's Claude models through Anthropic's API. Anthropic does not train on this data.
- The code setup runs DeepSeek models (a fast model, escalating to a larger one where a file needs it) through OpenRouter. Every request is sent with data collection denied and zero data retention enforced, so your code can't be stored or used for training.
We don't sell your data or share it for advertising.
Subprocessors
| Provider | What we use it for | What it sees |
|---|---|---|
| Hetzner (Germany) | Hosting and database | All service data |
| Cloudflare | DNS and CDN, file storage, the code-setup containers | Uploaded files; your code during a setup run |
| Anthropic | Translation and quality review | Source and translated text |
| OpenRouter, and the inference provider it routes to | AI model for the code setup | Your code during a setup run, with zero data retention |
| GitHub / GitLab | Repository access | The repositories you connect |
| Clerk | Sign-in | Name and email |
| Stripe | Billing | Billing details |
| Resend | Account emails | Email address |
| Chatwoot | Support chat | Support conversations and account details |
| OpenPanel | Product analytics | Usage events |
| OpenAI, Google (Gemini), DeepL | Configured as alternative translation providers, not used today | Nothing today |
We'll update this list before we start using a new provider for customer content.
GDPR
globalize.now SIA is an EU company, registered in Riga, Latvia, and is subject to the GDPR. Our servers are in Germany.
- Data processing agreement: we don't offer a signed DPA yet.
- SOC 2: on our roadmap for Q1 2027.
- Questions about how we handle data: support@globalize.now.
Deleting your data
Ask us in the support chat in the app, or email support@globalize.now, from an admin of your organisation, and we delete your organisation's data within 3 business days. You can also delete your own user account from the account page in the app; to remove the organisation's projects and translation data as well, ask support.
Your locale files stay in your repository either way. We never delete files from your codebase.